For credit card guarantees, after you use the credit card to book, you can mark the item that was authorized as "Exclude from authorization" and then republish the trip. This will remove the active authorization so your clients are not prompted to authorize the item again. The authorization with credit card info will go away, but you still have proof of it in the Documents tab via the PDF receipt you and your clients receive after an authorization is made.
Managing hotel payment guarantees effectively is crucial for ensuring transparency with clients and reducing potential authorization issues. Proper handling prevents unauthorized charges and maintains clarity in payment processing.
When handling guarantees, consider alternative approaches such as logging the hotel guarantee as a paid item but clearly annotating it as "PAYMENT GUARANTEED – WILL BE CHARGED UPON ARRIVAL." This method includes the cost in trip totals, ensuring accuracy, but requires clear communication to avoid confusion.
You mark an item as "Exclude from authorization" on the Booking & Pricing tab, under the Expected Payments section, by clicking the three dots on the item, and selecting the "Exclude from authorization" option there.