What is Lucia?
Lucia is a premier freelancer marketplace connecting travel agents and agencies with expert freelancers, known as CoPilots. Lucia provides access to top-tier talent tailored to your needs.
How does Lucia work?
Lucia matches you with vetted CoPilots who have the relevant skills and experience. Once a match is made, collaboration begins directly through the platform.
Advisors can easily find support in a few ways:
Use the Matching Tool – Filter CoPilots by skills, hourly rate, budget, experience, and platform activity. You’ll see top matches and can message or set up Zoom calls directly.
Post a Request – Fill out a short 4-question form to share what you need. CoPilots will respond with offers tailored to your request.
Get Personal Recommendations – During a live demo or by emailing [email protected], we’ll help you handpick the right fit.
Browse CoPilot Packages – Pre-scoped services with clear deliverables and pricing, perfect for quick and confident hiring.
Lucia gives you multiple paths to find reliable help, without the guesswork.
Tutorial Videos:
What is a contractor marketplace?
A contractor marketplace is a platform where businesses can find and hire independent professionals for specific projects or tasks. Lucia specializes in connecting the travel industry with such professionals.
How much does it cost to use Lucia?
It’s free to create an account, browse CoPilots, and post a request. You only pay once you hire. CoPilots set their own hourly or package rates, and Lucia adds a small platform fee that covers customer support, secure payments, and tax processing.
What’s the difference between a Package and a Request?
Packages are pre-scoped services with clear deliverables, timelines, and pricing - like a social media audit or inbox management setup.
Requests are custom - you fill out a 4-question brief and receive personalized offers from CoPilots. Perfect for one-off tasks or multi-phase projects.
Not sure which is right? Book a Demo.
CoPilots & Quality
Who are the CoPilots on Lucia?
CoPilots are experienced freelancers with travel industry expertise — think operations pros, executive assistants, marketing specialists, designers, and more. Many have worked with luxury travel brands, boutique hotels, and fast-paced service teams. They’re based all over the U.S. (and beyond) and bring a wide range of specialties to the table.
How are CoPilots vetted?
Every CoPilot goes through a multi-step vetting process before joining Lucia. We review résumés, portfolios, conduct interviews, check references, and evaluate communication responsiveness. Only the top-tier, professional freelancers make the cut — so you don’t have to dig through a pile of maybes.
What if I'm not satisfied with a CoPilot's work?
Lucia is committed to quality. If you're not satisfied, we encourage open communication between you and the CoPilot to address concerns. If issues persist, our support team is available to mediate and find a suitable resolution.
Payments and Refunds
What are the fees for using Lucia?
Lucia charges a service fee based on the project's total cost. This fee covers platform maintenance, customer support, and ensures a secure transaction environment. Choose a subscription level or just pay-to-hire.
Free Membership: no monthly fee + 20% service fee on top of work payments
Paid Membership: $39/month or $390/annually + 10% service fee
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How are payments handled?
All payments are processed through Lucia's secure platform using Stripe. Payments are held until project completion and your approval.
What is your refund policy?
If a project is canceled or not completed as agreed, Lucia offers a refund policy. Each case is evaluated individually to ensure fairness for both parties.
Does Lucia handle taxes for CoPilots?
Yes. All payments are processed through our platform, and we issue the required 1099 forms directly to CoPilots at the end of the year. That means no extra paperwork or headaches for advisors. You pay through Lucia, and we handle the rest behind the scenes—clean, compliant, and stress-free.
Workflow & Flexibility
What tools do CoPilots use? Can they work with my systems?
Absolutely. CoPilots are used to working inside client tools like Tern, Travefy, Trello, Notion, Axus, and more. If you have a system, they can typically adapt to it. If you don’t, they can bring their own and get you set up efficiently.
How do I find a CoPilot who knows the tools I use?
Lucia makes it easy to find CoPilots who are already familiar with your systems — so you don’t waste time training someone from scratch.
Each CoPilot profile includes skills tags that show which platforms, tools, and software they’re comfortable using. These include everything from:
Trip Planning Tools like Tern, SION, Umapped, Axus
Admin Systems like Notion, Trello, Slack, Airtable
CRM & Marketing Platforms like MailChimp, FloDesk, HubSpot
Advertising Tools like Meta Ads, Google Ads
Payment & Booking Platforms like SION, Stripe, HoneyBook
How to Use Skills Tags Effectively:
Use the Filter Tool
On the Lucia marketplace, you can search or filter by specific skills. For example, type “Tern” or “Meta Ads” in the search bar to find CoPilots who already use those tools.
Check the Profile Details
Each CoPilot profile lists tools they’ve mastered under their "Skills" section. You can also see what tools they’ve used in past roles under “Experience” or in their reviews.
Ask in Your Message or Demo Call
Not sure if someone can handle your unique workflow? Message them directly or bring it up during a Zoom intro call. Most CoPilots are tech-savvy and can quickly adapt if they haven’t used your exact system.
Request a Match by Tool
You can also post a request and include a note like: “Must be proficient in Notion and MailChimp” — or ask the Lucia team during your demo to recommend someone who already knows your tech stack.
Example:
“I needed help organizing my SOPs in Notion and creating a welcome sequence in MailChimp — and I didn’t want to explain everything from scratch. Using Lucia, I filtered by both tools and hired someone who had it all done within a week.”
— Kelly, Independent Advisor
Can I hire a CoPilot on an ongoing basis?
Yes. Many advisors work with their CoPilot weekly, monthly, or seasonally. You can start with a project or package, then build a long-term relationship at a pace that fits your business.
Can I invite my existing freelancer to work through Lucia?
Yes! If you already work with someone you love, we can onboard them to the platform. That way, you still benefit from Lucia’s payment processing, end-of-year tax forms, and backup support - all in one place.
How do I manage my project on Lucia?
Lucia provides an integrated dashboard where you can communicate with your CoPilot, track progress, share files, and manage timelines. This centralized system ensures transparency and efficiency.
Can I modify my project after posting?
Yes, you can make adjustments to your project details. However, significant changes should be communicated promptly to your CoPilot to ensure alignment.
CoPilots & Quality
Who are the CoPilots on Lucia?
CoPilots are experienced freelancers with travel industry expertise - think travel designers, executive assistants, marketing specialists, ops experts, and more. Many have worked with luxury travel brands, boutique hotels, and fast-paced service teams. They’re based all over the U.S. (and beyond) and bring a wide range of specialties to the table.
How are CoPilots vetted?
Every CoPilot goes through a multi-step vetting process before joining Lucia. We review résumés, portfolios, conduct interviews, check references, and evaluate communication responsiveness. Only the top-tier, professional freelancers make the cut — so you don’t have to dig through a pile of maybes.
What if I’m not happy with a CoPilot?
We’ve got your back. If a CoPilot doesn’t meet your expectations, we’ll work with you to find a better fit — fast. You can reach out to our team directly, and we’ll make it right with a replacement, credit, or other solution depending on the situation.
Pricing & Payments
How much does it cost to use Lucia?
It’s free to create an account, browse CoPilots, and post a request. You only pay once you hire. CoPilots set their own hourly or package rates, and Lucia adds a small platform fee that covers customer support, secure payments, and tax processing.
What’s the difference between a Package and a Request?
Packages are created by the CoPilot and are pre-scoped services with clear deliverables, timelines, and pricing, like a social media audit or inbox management setup.
Requests are custom and posted by the Travel Advisor. You fill out a 4-question brief and receive personalized offers from CoPilots. Perfect for one-off tasks or multi-phase projects.
Not sure which is right? Just say the word — we are here to help.
Support and Contact
How do I contact Lucia for support?
Just say the word — we are here to help. Our support team is available to help with any inquiries or issues you may encounter. For assistance, you can reach out through our Contact Us page. Or email us at [email protected].