If your agency uses Tern to bill membership fees or other agency fees, you keep a card on file so your agency can charge it. This article covers what happens when billing is turned on and where to manage your card and fees.

Your agency sets up fees in Tern, such as a monthly membership fee or a one-off charge. Those fees are charged to the card you keep on file.

Your card is used only by your agency. Adding a card does not authorize Tern to charge it for any Tern subscriptions. Card details are fully encrypted.

Note: While your agency uses billing, you must keep at least one card on file at all times.

When your agency turns on billing and you have an upcoming fee, Tern prompts you to add a card the next time you log in.

You can close the prompt and use Tern normally once your card is saved.

If you are in the middle of something urgent, you can snooze the prompt once. If you choose Remind me tomorrow, you must add a card the next day to access Tern. Until you add a card, all of Tern is blocked.

You will also receive an email letting you know to add your card

If your agency has set up billing, you can add a card ahead of time.

To change the card your agency bills, go to Settings > Agency Affiliations > View Details > Fees and click Add Card. You can add a new card but cannot remove a card. The new card is used for fees going forward.

Tern notifies you if your card on file is expiring soon.

The Fees tab shows:

For each charge in your billing history, you can see:

A charge failed
Tern prompts you to change your card on file. Add a new card to resolve the failed payment.

You have a question about a fee
Fees are set by your agency. Contact your agency directly with questions about a line item or amount.