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FAQs
Is Tern related to the company/app Travel With Tern?
Why can't my client authorize a credit card payment?steps to ensure your client can access a trip to authorize a credit card payment
Why can't my client approve an itinerary?steps to ensure your client has access to approve an itinerary
Supported Calendar Providers
Tern's Content Integration PartnersTern partners with Widgety and Giata for our content integration.
How to View Your Trips in Your Tern Traveler AccountSeeing No Trips Found on your trips page? Here's a step-by-step guide to ensure that your trips are properly synced to your account.
How I can see if a client has opened my email?
How is the Opt-In for Terms and Conditions Stored and Verified?You can find opt-in records in the activity tab, on the form response itself, and in the credit card authorization PDF automatically generate
Why can't my client see the Terms and Conditions of their hotel even though I put it in the itinerary?Where can a traveler view the lodging Terms & Conditions on their trip?
How do I request a new feature?Tern uses Canny to track feature requests and feedback.
If I don't use Stripe for planning fees, how do you recommend we record our planning fees so they are in our sales reports?
What is your recommendation for storing credit card information, since manually entering credit cards is not an option?
What is the best way to do payment authorizations for trips that have multiple travelers?If you have seven individuals on the same itinerary and need to request seven payment authorizations, what is the best way to do this?
Are invoicing options available in Tern?
Is there a Tern form to gather only credit card information?
FAQ: What size should images be in Tern?Check out our best practices for adding images in Tern, from branded cover photos to pictures in email and everything in between.