Overview
This article walks through how to share your contacts with other Tern advisors, or with your agency.
Please note that at this time, sharing gives full view/edit rights to contact information (including passport data), emails, past trips, and documents. It should only be used for advisors or VAs you trust and are closely working with, or your Agency Administrators.
Other tabs - like contact tasks and automations - are not available for contact collaboration today, but we plan to add them in the future. Coming very soon, you'll also be able to add shared contacts as travelers on your trips - but you won't be able to do that quite yet!
How to share your contacts in Tern
1. You'll see a new Collaboration section on the 'About' tab of each contact
To add another advisor, add the email they use in Tern and click 'invite'. They will receive an email inviting them to collaborate on the contact.
2. If you are a part of an agency, you'll also see an 'Agency' section
If you have a "default" agency, any new contacts you create will share to your Agency Owner/Administrators automatically. Learn more about setting up your agency default.
For existing contacts, we recommend also sharing these 'in bulk' so that your agency administrators have access. You'll find this option on your contacts menu:
Collaborator access to contacts
1. If a contact has been shared with you, you'll see it in your 'Shared with Me' tab
You can also use the filter option to narrow down to a specific owner's contact:
2. Clicking on the contact will take you to the 'about' tab
You can fully edit most of the information there. The exception for editing is contact tags, collaboration settings, and relationships at this time.
3. You can access client documents
You can view/edit client documents and add your own documents.
4. You can access historical trips
You can see all trips the contact has taken - including any imported trips via the contact owner. For the trips in Tern, if you have access to the trip, you'll be able to click through to view it directly from here.
5. Finally, you can view and send contact emails
Just like with trip collaboration - currently you can view all emails, send new emails to contacts, and reply to threads you have started. But you cannot reply to an existing thread started by someone else with owner/collaborator access to the contact.
