Skip to main content
All CollectionsFAQs
What to do when facing "Provided calendar_id does not exist" error while adding a scheduling page?
What to do when facing "Provided calendar_id does not exist" error while adding a scheduling page?
David Shull avatar
Written by David Shull
Updated this week

If you encounter the error "Provided calendar_id does not exist," there may be an issue with your calendar integration. Try the following steps: disconnect your calendar and then reconnect it under the Scheduler Settings. Ensure you're using a supported calendar provider. Currently, we support Gmail, Google Apps, Microsoft Exchange, Office365, Outlook.com, and Yahoo! Mail. Double-check that you've completed all steps in the calendar integration process, including granting Tern the necessary permissions. If the issue persists, please contact our support team for further assistance.

Did this answer your question?