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Error Using 'Recipient First Name' Variable in Email Templates

Written by David Shull

This error means your message includes a recipient name variable but is going to more than one person on a shared thread. To fix it, do one of the following:

  1. Turn on Send separately so each recipient gets their own thread with their name filled in. This works when every recipient is a saved contact.

  2. Send to one recipient at a time.

  3. Remove the recipient name variable from the message.

Note: If any recipient is a typed email address that isn't a saved contact, Send separately won't resolve the variable for that person. Send to them without the variable, or add them as a contact first.

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