Background
This article walks through the end-to-end flow for reconciling commissions with your sub-agencies—from setting up commission splits to paying out your agencies and their agents.
This feature is in closed beta. For early access, please contact [email protected].
Setting up agencies under your host
To learn about setting up your team, billing, and trip/contact visibility, read Host Agency Management.
Setting up agency commission splits
Go to Settings → Team & billing
Select the Agencies tab
Find the agency you want to configure and click View agency details
Set a default commission split and an effective date
Add additional rates if needed (for example, if an agency graduates to a higher commission tier over time)
Configuring financial settings
Go to Settings → Financial settings to manage defaults that apply across all direct members and sub-agencies.
From here you can:
Default split — Set a standard commission rate that applies broadly, which you can then override per agency
Default payout date — Choose when bookings become eligible for payout after reconciliation (commonly set to the booking's travel end date)
Booking requirements — Require specific fields when agencies or direct members book using your host credentials
Commission types — Set up commission types for direct members
Setting up agency suppliers
Go to Library → Agency suppliers to add your preferred partners. You can also enforce supplier selection as a booking requirement so agents can only choose from your approved list.
How a booking flows through the system
When an agent under a sub-agency books a trip using your host credentials:
They select a supplier from your agency supplier list
They add confirmation details, expected commission, and other details
They mark the item as booked—this submits it under your host credentials (eg your host's IATA number) with the sub-agency linked to the booking
Reconciling a commission payment
When you receive a commission from a supplier:
Go to Commission → Reconcile
Search by confirmation number or other details to find the booking
Log the payment amount you received
Approve the statement for payout when ready
The system calculates each party's share based on the configured split. For example, a 90% split on $100 received means you pay the sub-agency $90 and retain $10.
Processing payroll as a host
In the Ready to pay view, you'll see direct members and sub-agencies listed as line items. You can:
Review the breakdown for each payout before sending
Process payouts individually or in bulk
Generate a payout statement and mark as paid
What the sub-agency sees
Once you've processed the payout, the sub-agency owner receives a payment statement in their Commission Statements view. They can:
See the full breakdown (what the host retained vs. what was paid to the agency)
Adjust the split for their own agents (for example, downgrading a booking to a different commission type)
Set their own payout eligibility date for the agent
Approve and pay out their sub-agent from their own Ready to pay queue
The sub-agent then receives their own payout statement for the pay period.