Background
Personal Travel is a system commission type that lets hosts pay a different rate on bookings agents make for their own travel. The type cascades through your full hierarchy, from the host down through each sub-agency to the agent.
How It Works
Personal Travel is a system status in your commission rules. When an agent marks a booking as Personal Travel, that commission type trickles all the way up to the host. The host pays the sub-agency at the host's Personal Travel rate, and the sub-agency pays the agent at its own Personal Travel rate. Each level controls its own split.
You can rename the type with whatever agent-facing language you prefer. It will keep the Personal Travel badge in your back office regardless of the name.
Availability
If your agency was created recently, the Personal Travel system type already exists in your commission rules.
If your agency existed before this feature launched and you had already set up your own personal travel commission type, it has been converted to the system type.
If your agency existed before this feature launched and you had not set one up, the system type exists but is inactive. Activate it to start using it.
Setting Up Personal Travel as a Host Admin
Go to Commission Rules in your back office.
Open the Personal Travel type.
You'll see the Personal Travel badge. Rename the type if you want different agent-facing language, and add an optional description.Set the rate.
This is the split the host pays the sub-agency on personal travel bookings.Require documentation if needed.
You can require agents to attach proof, like a booking confirmation showing their name as the traveler. See Requiring Documentation for Commission Types for the full setup.
Setting Up Personal Travel as a Sub-Agency Admin
Sub-agency admins will also see Personal Travel in their own back office commission rules. Set your rate here to control the split between your agency and your agents. If you set it to 100%, the full host payout passes through to the agent.
Submitting a Personal Travel Booking as an Agent
Create the booking activity on your trip. It follows any booking requirements your host has set.
Select the booking supplier and enter the expected commission.
Select the Personal Travel commission type.
The type comes from your host, so it applies all the way up the hierarchy. The rate you see reflects your split with your direct agency.Enter the confirmation number and expected commission date, then mark the booking as booked.
Add documentation if your host requires it.
Follow the host's instructions for what to attach. For example, a booking confirmation with your name listed as the traveler.
Reconciling as the Host Admin
Add the supplier statement and match the booking, either manually or with AI reconciliation.
Note: If the commission type requires documentation, AI reconciliation always flags the booking as needs review, even when it auto-matches. This gives you a chance to check the documentation before paying.
Review the booking.
The Personal Travel type has trickled up from the agent, and you'll see it at your host rate. Review the attached documentation to confirm it meets your requirements.Switch the type to Standard if the documentation doesn't meet your requirements.
The booking will then follow your standard commission split instead.Confirm the payout, then approve the statement for payout. The booking moves to Ready to Pay at your Personal Travel rate.
Reviewing as a Sub-Agency Admin
When the host pays your agency, review the statement in your back office. Personal travel bookings show the amount received from the host and your Personal Travel split with the agent. You can review the agent's documentation and adjust the payout if needed. Confirm the payout and approve it. The agent receives their final amount when you run payroll.