Tern supports host agency relationships — whether you're a host managing agencies and advisors beneath you, or a hosted agency or advisor whose host uses Tern to manage your team and subscription.
Who these articles are for
You're a host agency if you have agencies or advisors beneath you on Tern and you manage some combination of their subscriptions, team structure, trip and contact visibility, and commission reconciliation.
You're a hosted agency or advisor if your host manages your Tern subscription or team membership, regardless of whether they actively reconcile commission on your behalf.
You're a hosted agency and your host does not use Tern, but you want to more accurately track expected commission by accounting for your host's split.
For a deep dive on how commission reconciliation works - regardless of whether you are a host agency, we recommend this collection.
What Tern supports for host agencies
Tern's host agency features cover three areas:
Team and subscription management — Add agencies, manage memberships, and control billing across your host network.
Trip and contact visibility: what your host agency can see from its direct members and sub agencies, including card details, and how to turn off sub-agency sharing.
Commission reconciliation — Reconcile commission for direct members and agencies.
If you are a hosted agency or advisor
What your host agency controls and what you control: who decides what, and who to contact.
Will my agency be able to see all my data?: what your host can see, including your trips, contacts, and client card details.
Getting set up as an agency of one under a host agency: if you work on your own and your host invited you.
Joining a host agency when you already use Tern: which credential to book under and how to avoid paying twice.
Commission splits when your agency works under a host agency: how your host's split and your own splits fit together.
Your host agency is not a supplier. Suppliers can't see your trips, contacts, or client card details in Tern.
If you are a hosted agency or advisor whose host is not using Tern to reconcile commission
Commission Reconciliation for Sub-Agency Owners — for agencies whose host manages their team and subscription in Tern but does not reconcile commission on their behalf.
Adding received commission for hosted agents — for agents whose host uses Tern for team management, billing, and/or a sync with their external back office system, but continues to reconcile and pay out commission externally