If your agency has set up Airwallex in Tern, these fees apply when you collect card payments and manage your agency wallet. The transaction fee is taken out of each payment automatically, so the amount that reaches your agency wallet is the payment minus the fee. Withdrawals, refunds, and chargebacks have their own fees, listed below.
Fees
Fee | Amount | When it applies |
Card processing (domestic cards) | 3.5% per payment | Each time a payment is made with a card issued in your agency’s country. |
Card processing (cross-border cards) | 5% per payment | Each time a payment is made with a card issued outside your agency’s country. |
Withdrawal (US bank account) | $0.75 USD* per withdrawal | Each time you move funds from your agency wallet to a US bank account. |
Withdrawal (Canadian bank account) | $1.00 USD* per withdrawal | Each time you move funds from your agency wallet to a Canadian bank account. |
Refund | $0.50 USD* per refund, plus any card network charges | Each time you refund a payment. Charged to your agency wallet along with the refunded amount. |
Chargeback | $25 USD* per chargeback, plus any card network charges | Each time a client disputes a payment. The fee is charged whether or not the dispute is decided in your favor. |
* Charged in USD. If your agency wallet is in CAD, the fee is converted to CAD at the market rate when it’s charged.
Clients can pay online for invoices up to 10,000 in the invoice’s currency. Above that amount, the online payment option isn’t available.
Where to see fees
To see the fee on any transaction, open it in your Airwallex Wallet. The details show the fee and the net amount deposited or withdrawn.