Hotels by Tern launches with booking, payment, cancellation, and refunds. The features below aren't available yet but we are working on them!
Booking
Not supported yet
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What to do instead
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Multiple rooms in one booking
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Book each room as a separate booking within a separate lodging activity.
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Optional hotels your client can choose to add
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Add the hotel as an activity, or add it to an option block.
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Letting your client pick from several room options and rates
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Choose the room and rate with your client before you add it to the itinerary or use an option block.
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Packaging a hotel with flights, transfers, or insurance
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Book the hotel on its own.
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Adding a Tern hotel to a group trip
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Book the hotel in a regular trip.
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A hotel that doesn't appear in Hotels by Tern search, or shows no rates
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Book that hotel manually. Tell us in chat which hotel, and we'll pass it to our product team.
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Payments
Not supported yet
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What to do instead
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Book now, pay later
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Your client pays in full at time of authorization.
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Deposits or installments
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Your client pays in full at time of authorization.
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Trip currencies other than USD
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Other currencies default to USD.
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Changes
Not supported yet
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What to do instead
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Modifying a booking (dates, nights, guest name)
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Inside the free-cancel window, cancel and rebook. After the deadline, tell us in chat.
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Commission
Not supported yet
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What to do instead
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Commission set by your host or agency in Tern (minimums, overrides, advisor adjustments)
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Commission is 10% on every booking. The amount is shown on each booking.
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Agency controls
Not supported yet
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What to do instead
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Hiding specific hotels from your advisors
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Tell us in chat which hotels, and we'll pass your request to our product team.
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Manual lodging activities
Not supported yet
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What to do instead
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Due-at-property fees on manual bookings
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Note the fees in the booking details.
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Cancellation and refund fields on manual bookings
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Track cancellations and refunds with your supplier.
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