Hotels by Tern runs every payment through Tern's card authorization flow. Your client enters and authorizes their own card, and Tern checks it in real time. These checks are built to reduce fraud and disputes.
How Tern Protects Each Booking
Hotels by Tern uses a number of checks to mitigate against fraud and disputes:
Your client authorizes their own card. Your client enters their card in Tern's checkout. You don't enter it yourself.
Real-time checks. Tern checks the card at the moment your client authorizes it.
3D Secure. Tern uses 3D Secure whenever possible.
Item-by-item authorization. If an itinerary has several items, your client checks off each one they're authorizing.
Tern Booking Terms. Each Hotels by Tern hotel links Tern's Booking Terms on the room, the Pricing tab, and the payment page. Your client agrees to them when they authorize payment.
Authorization record. Each booking keeps a record of what your client authorized.
If a Client Disputes a Charge
Let your agency know.
Tell us in chat. Share the client's name and the booking.
Tern is the merchant of record, so Tern responds to the dispute using the booking's authorization record.
If you have a question about liability on a specific dispute, tell us in chat and the team will follow up.