The Tern for Advisors app puts your Tern account on your phone. During the beta, you install it on iPhone with Apple's TestFlight app and on Android with Google Play's testing program.
Before you start
You need an iPhone or an Android phone. The beta app does not support iPad or Mac.
You need your Tern login. The app uses the same email and password you use on the Tern web app.
Open the install link on your phone, not on your computer.
Install on iPhone
Install TestFlight from the App Store. TestFlight is Apple's free app for installing beta apps. Search "TestFlight" in the App Store and tap Get.
Open the Tern beta link on your iPhone. Tap this link: https://testflight.apple.com/join/vka93re8 If you installed TestFlight in step 1, come back to this article and tap the link again after TestFlight finishes installing.
Tap "Accept" in TestFlight. The link opens TestFlight to the Tern for Advisors page.
Tap "Install." The app appears on your home screen when it finishes downloading.
Open Tern for Advisors and log in with your Tern email and password.
Note: TestFlight shows a Redeem button that asks for a code. You do not need a code for Tern. Ignore that button and tap the link in step 2 instead.
Install on Android
Open the Tern beta link on your Android phone. Tap this link: https://play.google.com/apps/testing/travel.tern.advisor Make sure you're signed in to the same Google account you use in the Google Play Store app.
Tap "Become a tester." The page confirms that you've joined the beta.
Tap the link to download the app on Google Play. This opens the Tern for Advisors page in the Google Play Store app.
Tap "Install."
Open Tern for Advisors and log in with your Tern email and password.
You'll know it worked when
You can log in to Tern for Advisors on your phone and see your trips and contacts. You're all set!
Getting updates
iPhone: TestFlight installs new beta versions when they're released. If you see an update notice in TestFlight, tap Update.
Android: Google Play updates the app the same way it updates your other apps.
Sending feedback
Tell us what's working and what isn't. You can send feedback two ways:
Tern support chat: Message us from the Tern web app like any other question.
Inside the beta tools: On iPhone, take a screenshot while using the app and tap Share Beta Feedback, or open TestFlight, select Tern for Advisors, and tap Send Beta Feedback. On Android, open the Tern for Advisors page in the Google Play Store app and use the private feedback option in the beta section.
Common issues
TestFlight is asking me for a code. You opened TestFlight directly instead of opening the Tern beta link. Close TestFlight, go back to this article on your iPhone, and tap the iPhone link again. The link opens the Tern beta in TestFlight with an Accept button. You do not need a code.
Nothing happens when I tap the iPhone link. The link opened inside another app's built-in browser, such as Slack, Gmail, or LinkedIn. Copy the link, paste it into Safari, and open it there.
I opened the link on my computer. The iPhone link only works on an iPhone. Open this article on your phone and tap the link there. The Android link works on a computer to join the beta, but you still need to install the app from the Google Play Store app on your phone.
Google Play says the app isn't available. Your Google Play Store app is signed in to a different Google account than the one you used to join the beta. In the Play Store app, tap your profile picture, switch to the account you used on the testing page, and search for Tern for Advisors again. If you just joined the beta, wait 10 minutes and try again.
I can't log in to the app. Use the same email and password you use on the Tern web app. If you've forgotten your password, reset it on the Tern web app first, then log in to the mobile app.
If you've followed these steps and still can't install the app, contact Tern support and include a screenshot of what you see.