Using Tern’s mobile app
Empower your clients with quick access to essential trip details on the go. From activity locations to departure times, the Tern app keeps them informed.
Travelers can download the app using the links below:
After downloading the app, clients log in using the email associated with their trip contact.
Help articles meant to be shared with your clients
Easily manage your clients' travel experiences with Tern's dedicated mobile app. Share these articles with your clients for a smooth setup:
How to use the app as an advisor
Curious about your clients' mobile app experience? Create a traveler account with a different email from your advisor login, add it to a trip, and explore the mobile app firsthand.
FAQs
Why are travelers required to log in?
Travelers need secure access to sensitive details. Logging in ensures authorized access to passport numbers, confirmation numbers, and more.
Can clients message me via the app?
Clients have quick access to your phone number or email in case they need to reach out. There is not yet a built in chat or messaging experience in the app.
Does the app support offline mode or live flight updates?
The app does not yet support offline access or live flight updates, but those improvements are on the list of features we plan to add within the next few months. Stay tuned!