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Why can't my client see the Terms and Conditions of their hotel even though I put it in the itinerary?
Why can't my client see the Terms and Conditions of their hotel even though I put it in the itinerary?

Where can a traveler view the lodging Terms & Conditions on their trip?

Ellen Longley avatar
Written by Ellen Longley
Updated over 5 months ago

We show the booking supplier's Terms & Conditions and Cancellation Policy to the traveler only in the credit card authorization flow. They are not shown on the itinerary itself.

If you would like to show these to the traveler on the itinerary, you can include that information in the activity description.

For more questions about this, reach out to us at [email protected]

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