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Agency Owners: What happens to a team member's trips when they leave the team?
Agency Owners: What happens to a team member's trips when they leave the team?

What happens to a team member's trips when they leave the team?

Ellen Longley avatar
Written by Ellen Longley
Updated over a week ago

We understand that team dynamics can change and sometimes team members may leave. In this case, you may be wondering what happens to their trips and if you still have access to important information such as credit card authorizations and terms and conditions.

Firstly, if you have paid for the team member's seat, you will still have access to their trips even after they have been removed from the team. This means that any trips that have been shared with the agency will remain shared and accessible to you.

This also means that you will still have access to all the same information that the team member had access to while collaborating on the trip. This includes credit card authorizations and terms and conditions.

However, it's important to note that the team member will no longer be the official 'trip owner'. The trip ownership will remain with the team member, but they can also choose to remove their access to the trip if they wish.

We understand that this may not fully support your needs, which is why we have planned to release a new feature in August/September that will allow for reassignment of trip ownership. This means that the team member can transfer ownership of the trip to the agency admin, if that is how your policy or terms work for trip ownership.

We hope this helps clarify what happens to a team member's trips when they leave the team. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.

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