Tern now supports Agent Reporting - which allows you to:

Each view also includes breakdowns by supplier to help you further understand and optimize your business.

IMPORTANT NOTE: this article focuses on reporting for Agents within an agency on Tern.

If you haven't marked any of your activities before as 'booked', you may see blank data. Tern only starts tracking sales and commission data after you mark an activity as 'booked'. That way you can still add pricing and expected commission to activities as you propose them to your clients, but it won't create noise by tracking things that you never end up booking.

To mark an activity as Booked, go to the booking & pricing tab, and click on "mark as booked" under booking details. You can do this for trip activities, trip packages, and insurance.

To accurately report on expected commission, make sure you are also logging these things in Tern. If you want to learn more about how to do that, check out this article.

Bookings and sales are attributed to the month they are marked as "booked". You can also filter your entire dashboard down by the booking date, travel start date, or supplier of booked activities.

This table shows the number of total bookings and gross sales, broken down by the "booking supplier" you have added to your activities.

As your agency administrator receives payments from suppliers, they will log those payments in Tern, adjust commission split as necessary, and log them as agent payouts that you will receive. To learn more about how you can track commission and payout status from your agency, check out this article.

The received commission report will show you your total earnings - based on the payouts your agency administrator creates. Commission earnings are attributed to the month they are marked as "received". You can also filter your entire dashboard down by the commission received date, travel start date, or supplier of booked activities.

This table shows the total commission received per supplier.

As you book activities in Tern, make sure to fill out the expected commission amount, split, and date per booking. To learn more about how to do that, check out this article.

Expected commission is calculated by taking your % split of the expected commission amount you input. So if you expect to receive $100 commission for a booking, and your split is 80%, we'll project that as $80 of expected commission.

Expected commission is attributed to the month of the expected commission date you input. You can also filter your entire dashboard down by the expected commission date, travel start date, or supplier of booked activities.

This table shows the expected commission per supplier.

I'm seeing a drop-down with multiple options to choose from on my Reporting Dashboard - what does that mean?

You'll see this toggle if you've marked activities as 'booked' through multiple agencies in Tern, or if you've marked activities as 'booked' through at least one agency, AND marked other activities as 'booked' not through your agency. If that's the case you can toggle between agency bookings / bookings not made through your agency. Depending on which option you select, you may notice different functionality.