If your client can't view the credit card authorization, here are steps to troubleshoot:1. **Tern Traveler Account**: Make sure your client is logged into their Tern Traveler account. 2. **Trip Visibility**: Confirm the trip has been published. 3. **Browser Check**: If issues persist, try a different browser or device.If no luck, you can also ask them to check their login email for any discrepancies. This usually resolves most visibility issues. If nothing seems to work, reach out to [our support team](https://tern.travel/contact/agencies#contact-support). We’re happy to dive in and see what’s going on.