If your client is having trouble authorizing a credit card payment, check the following:- Ensure the payment is visible in the Tern app. Refresh the app by swiping down on the trips screen. - Make sure your client has a Tern Traveler account using the same email as the booking. - Confirm all account details are up-to-date and match exactly with the contact record.If issues persist, it might be time for some extra help - We’re here to assist! Encourage your client to [reach out to our support team](https://calendly.com/tern-support-meetings/onetoone) for personalized assistance.