To authorize a payment with your Tern Traveler account, ensure you are logged into your account using the exact same email address that your advisor has on record for you in Tern. Additionally, you must have Full Access to the trip. If you've met these conditions and the issue persists, please check our [help center article](https://help.tern.travel/en/articles/9029034-why-can-t-my-client-approve-an-itinerary) or contact support for further assistance.