Check Your Email Address
The most common reason trips do not appear in an account is a mismatch in email addresses. Follow these steps to ensure everything is set up correctly:
Confirm Your Email with Your Travel Advisor: Contact your travel advisor directly and confirm that they have the correct email address on file. This email should be the one you use to log into your Tern traveler account.
Update If Necessary: If the email address your travel advisor has on file is different, request an update to match the email associated with your Tern traveler account.
Why is the Correct Email Important?
Your Tern traveler account identifies your booked trips using the email address provided at the time of booking. If your travel advisor uses a different email for your trip details than the one you use for your account, our system won't be able to match the trip to your account.
Still Need Help?
If you've confirmed that the correct email address is being used and still encounter issues, your travel advisor should reach out to our customer support team at [email protected] for more assistance.