Overview
At Tern, travelers can create accounts to interact with itineraries and content shared by their travel advisors. Follow the steps below to easily create a traveler account by only confirming your email address.
Magic link signup: in beta
Starting the week of 6/16/25 we are rolling out an alternate method of authentication - magic link sign-in. This will be available for all travelers by the end of the week.
This method is easier (they can authenticate with one click), and resolves an issue impacting a subset of travelers using the gmail app on their mobile device. They will still be able to authenticate via a sign-in code if preferred.
Rollout percentage | Date |
10% of traveler accounts | 6/16/25 |
100% of traveler accounts | 6/18/25 |
Why create an account?
We know, we know... who wants another account to manage. The thing is there is a lot of sensitive data involved in travel. From passport information to confirmation numbers and location details we want to make sure your information is protected. Accounts help us keep your information secure.
From an itinerary on web
1. Open your Itinerary
Your travel advisor will send you a link to your itinerary or shared Tern content. Open the link to begin.
2. Select an available action
Select an available action, such as Approve, Select Preferences, or Authorize Payments.
3. Enter your email and click Continue
Enter your email address and click Continue
If preferred, you can log in using Sign in with Google or by setting up a Tern password. Learn how to create an account with a password here.
3. Enter your first and last name
If this is your first time using Tern, you'll be prompted to enter your first and last name before continuing
4. Click the button from your email
Click Sign In Now
If you prefer to copy and paste a code, simply do so and return to your browser tab to enter it
5. Continue with your itinerary action!
Once you confirm your email, proceed with completing your itinerary tasks, such as:
Selecting options
Choosing rooms
Authorizing payments
On our Mobile App
1. Open or download the Tern Mobile App
2. Enter your email address and click Send Code
Enter the email address associated with your Tern account or that you have shard with your travel advisor.
3. Enter the code and Sign Up or Login!
Enter the 6-digit code in the prompt.
If this is your first time creating an account, you’ll be prompted to provide your First and Last name.
If you already have an account, simply enter the code to log in.
Tern Verification Code email
Subject: Tern Verification Code
No Existing Tern Account
Tern Account Already Created
FAQ
How do I set up a password for future logins?
You can always log in using a confirmation code. If you’d like to create a password, reset your password from the login screen.
I didn’t receive the confirmation code email. What should I do?
If you don’t receive the confirmation code:
Ensure you entered your email address correctly.
Check your spam or junk folder.
If the issue persists, contact the Tern support team for assistance.