Emails sent from your connected email address
When you connect your email to Tern using a full calendar and email connection, direct email conversations you send to clients through Tern will come from your actual email address - for example, [email protected]. Your clients will see it as coming directly from you.
This includes things like:
Sending an email to a client directly from a conversation in Tern
Publishing a trip and emailing the itinerary to your traveler
Automated emails you have set up to send as part of a workflow or sequence
In all of these cases, the email arrives in your client's inbox looking like it came from you - because it did.
Emails still sent from Tern
Everything else the platform sends comes from [email protected], regardless of whether you have your email connected. These are system-level notifications, not messages you compose. This includes:
Login codes and password resets
Agency invitations and trip sharing notifications
Participant and collaborator invites
Payment emails and ownership transfers
Form submission notifications
Task notifications
Flight alerts (delays, cancellations)
Insurance-related emails
Chat messages - even if your email is connected, chat-based conversations always come from Tern, with your name shown as "Your Name via Tern"
Calendar-only connections
If you connected your calendar to Tern but did not include email in that connection, no emails will be routed through your address. Published trips, automated emails, and direct conversations will all still go out from [email protected]. To have those sent from your own address, you need a full calendar and email connection.
How to check your connection type
Go to your account settings in Tern and look at your connected accounts. If your connection shows calendar and email, direct conversations and trip emails will come from your address. If it shows calendar only, everything goes through Tern.