Tern logs when someone opens your published itinerary, so you can confirm your travelers actually looked at what you sent.
What It Does
Every time someone opens a trip's published itinerary page, Tern records an "itinerary viewed" entry on that trip. You can confirm your traveler received and opened the itinerary without having to ask them.
How It Works
When a viewer opens the published itinerary link, Tern adds an entry to the trip's activity log.
If the viewer is signed in to Tern with an email that matches a traveler on that trip, the entry shows their name, for example "Jane Cooper viewed the itinerary." Click the name to open that contact.
If the viewer is not signed in, or is signed in with an email that does not match a traveler on the trip, the entry reads "Someone viewed the itinerary." This includes other advisors, collaborators signed in from a different account, and anyone who opens the link without signing in.
Tern records one entry per viewer per hour. If the same traveler opens the itinerary several times in that window, refreshes the page, or switches tabs, Tern still records a single entry. Anonymous views within the same hour are grouped into one "Someone" entry.
Your own views are not tracked. If you preview your own itinerary, or a collaborator with edit access on the trip opens it, Tern does not record a view. The activity feed only shows external viewers.
Where To Find It
Open the trip.
Go to the Overview tab.
Scroll to Past Activity. Itinerary views appear here alongside other trip activity.
Click View More to see the full activity history.
Who Can Use It
Available to all advisors. No setup or settings change is required.
Key Terms
Identified view: The viewer was signed in to Tern with an email that matches a traveler on the trip. The entry shows the traveler's name.
Anonymous view: The viewer was signed out, or signed in with an email that does not match any traveler on the trip. The entry reads "Someone viewed the itinerary."
What Tracking Cannot Tell You
Anonymous views do not show who viewed the itinerary. If the viewer is not a signed-in traveler on the trip, the entry always reads "Someone."
You cannot count distinct anonymous viewers within the same hour. Several anonymous people viewing in one hour appear as a single "Someone" entry.
The number of entries is not a total count of opens, because views are grouped within a one-hour window per viewer.
Only opens of the published itinerary page are tracked.