If a traveler is having trouble selecting insurance, it might be due to access restrictions. Here are some steps to troubleshoot:
Ensure the traveler has full or primary access to the trip in question. This access is essential for making any insurance selections.
Verify the traveler's email is attached to their Tern account and marked as the primary email in their profile settings.
Checking these settings should resolve access issues and allow the traveler to make their insurance selections smoothly.