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Client gets message that they don't have full access
Client gets message that they don't have full access
David Shull avatar
Written by David Shull
Updated over a week ago

In addition to having Full Access to the trip, the client must be logged into their Tern Traveler account with the exact same email address that you are using on their contact record to take actions such as approving an itinerary. If there is still an issue, refer to the help center article and confirm the steps there align with your client's details.

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