Tern automatically syncs booking and commission data on a regular schedule to keep your reporting up to date. This article outlines how frequently your data refreshes, which updates appear right away, and what changes may take a few minutes to reflect.
How Often Does Tern Sync Reporting Data?
We refresh your reporting data every 15 minutes. This automated sync ensures that changes made across your agency, like new bookings, payments, or ownership updates, are pulled into your dashboards with minimal delay.
Most changes will appear within 15 minutes or less, with no need to manually trigger a refresh.
What Updates Are Reflected Immediately?
Some updates are processed instantly and will be visible in your reporting without waiting for the next sync. These include:
Changes to the amount or date on an existing commission payment
If you’re updating a commission that has already been logged, those edits will be reflected right away.
What Updates May Be Delayed?
Other updates depend on the scheduled sync cycle and may take up to 15 minutes to appear in your reports:
Adding a new commission payment to a booking
Changing the owner or agency assignment of a booking
These changes will be included in the next data refresh.
What Should I Do If I Don’t See a Recent Change?
If you’ve made an update and don’t see it in your reporting right away:
Wait 15 minutes to allow the sync to complete.
Refresh your page or dashboard view.
Confirm that the change was saved successfully in the system.
If it still doesn’t appear after 15 minutes, feel free to reach out to our support team for assistance.
Summary
Reporting data syncs every 15 minutes.
Edits to existing payments show up immediately.
New payments and ownership changes may take up to 15 minutes.
No manual refresh is required—Tern handles it for you.
This refresh process is designed to keep your reporting current and accurate with minimal effort.