How to Import Multi-Day Tours into a Tern Itinerary
You can import multi-day tours, such as Trafalgar tours, into an itinerary with the Chrome Extension or with AI Chat.
Methods for Importing Multi-Day Tours
Method 1: Using the Chrome Extension (Fastest Option)
Open the tour page in your browser (e.g., a Trafalgar tour page).
Click the Tern icon in your browser toolbar or the floating button.
Select the import type. For multi-day tours, choose Itinerary. For single-day activities or excursions, choose Activity.
Select the client's trip and choose the starting day (e.g., Day 1).
Click Import. The process may take up to a minute.
Method 2: Using AI Chat (No Extension Required)
Open the client's trip and go to the Itinerary tab.
Click Import itinerary in the AI Assist section of the sidebar. AI Chat opens with the trip and itinerary attached and asks for the tour.
Add the tour. Paste the tour page's link, paste the tour details, or attach the tour's PDF or a screenshot, then send it.
Wait for the card. AI Chat reads the tour in the background, then proposes one card with everything it adds.
Click Preview on the card to check each item of the tour with its dates, rooms, description and price. Preview is read-only.
Ask for changes in the chat, if you need any. For example, "The tour starts May 29, move everything to match" or "Leave out the optional excursions." AI Chat proposes a new card with your changes.
Click Accept on the card. Tern places each item of the tour on its own date.
If the itinerary already has some of the tour's items, such as a hotel you added earlier, AI Chat leaves them out rather than adding them again. If you want the tour's details on one of them, ask AI Chat. It proposes a separate update card for that item. AI Chat also fills in any placeholder on the right day. A placeholder is a blank activity you added to hold a spot, such as a lodging with no title. The card lists it under Replaces as "New Lodging with" followed by the hotel's name. To add an item as new instead, tell AI Chat before you accept.
For the full guide, see Importing supplier itineraries with AI Chat.
Note: Don't use the AI Assist box inside an individual activity for a multi-day tour. That box fills in a single activity, which places the entire tour on one day.
Choosing Between 'Itinerary' and 'Activity' in the Chrome Extension
Itinerary: Use this option for multi-day tours that span several days. This ensures the tour is distributed across the correct dates.
Activity: Use this option for single-day tours or excursions that occur on a specific date.
If you accidentally select Activity for a multi-day tour and everything appears on a single date, re-import the tour and select Itinerary instead.
Why Some Tours Don't Appear in the Tour Library
The Tour Library in Tern is powered by Project Expedition, which means certain branded tours, such as Trafalgar tours, are not included. To add these tours, use the Chrome Extension or AI Chat as described above.
Troubleshooting Common Issues
Incorrect Import Type: If a multi-day tour is imported as a single activity, re-import it. In the Chrome Extension, select Itinerary. In Tern, use Import itinerary on the trip page.
Everything on one day: If AI Chat's card warns that every item is on one date, the page may not have a daily schedule. Try the tour's day-by-day itinerary instead.
The link couldn't be opened: If AI Chat says "Unable to open this page," the page may need a login. Paste the tour details or upload a PDF instead.
Duration Adjustment: After importing, make sure the tour spans the correct duration by setting the start date to Day 1 and the end date to the final day.