Duplicate suppliers can build up over time from imports, manual entry, or slight naming differences. Merging lets you combine two supplier records into one, keeping all your data intact.
What it does
When you merge two suppliers, everything on the deleted supplier (bookings, commission payments, statements, and media templates) moves to the kept supplier. The deleted supplier is permanently removed.
If the deleted supplier has a payout rule that conflicts with the kept supplier, the deleted supplier's rule will not carry over.
Before you start
- You need edit-level supplier permissions in your agency.
- Suppliers with active integration credentials or assigned ships cannot be merged. Remove these first.
Steps
1. Go to your suppliers list. Open it from the Library tab > Agency Suppliers or Back Office tab > Suppliers.
2. Open the merge modal. Click "Actions" and select "Merge Suppliers."
3. Search for and select the supplier to delete. Use the search field on the left. A preview card shows the supplier name, where it was created, and how many bookings are linked to it.
4. Search for and select the supplier to keep. Use the search field on the right. All data from the deleted supplier will move here.
5. Review the preview cards. Check the bookings count on each card to confirm you're merging the right suppliers.
6. Click "Merge suppliers." A confirmation dialog will ask "Are you sure you want to merge these suppliers?" Click to confirm.
You'll know it worked when
You see a "Suppliers merged successfully" message and the deleted supplier no longer appears in your suppliers list.
Common issues
"This supplier has active integration credentials and can't be merged."
The supplier is connected to an external system, and merging would break that connection. Remove the integration credentials from the supplier before merging.
"This supplier has ships assigned and can't be merged."
Ships are tied to a specific supplier and can't be automatically reassigned during a merge. Move the ships to the destination supplier or remove them before merging.
I merged the wrong suppliers.
Merging cannot be undone. Contact Tern support for assistance.