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Why is the payment box grey and not editable?
Why is the payment box grey and not editable?
David Shull avatar
Written by David Shull
Updated this week

If you can't edit the payment box because it's grey, it might be due to viewing a preview while logged in as an advisor. To make changes, log in with a traveler account using a different email. Ensure the traveler has 'Full Access' to the trip, navigate to the "Booking & Pricing" tab, and adjust the price. This will reset the authorization to 'ready,' allowing your client to authorize when the trip is published.

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