An incomplete form status often means the client started but didn't hit the submit button. Even if all fields are filled out, including terms and conditions acceptance, not clicking submit will leave the form incomplete.

Ensure clients know to submit after completing a form to avoid this issue. Currently, there's no direct fix for marking incomplete forms as complete without submission action. If all info was provided and the terms accepted, you could consider the process fulfilled, though the system requires formal submission for complete status.