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Clients encounter an error with "not authorized" while inputting credit card information on mobile. What to do?
Clients encounter an error with "not authorized" while inputting credit card information on mobile. What to do?
David Shull avatar
Written by David Shull
Updated this week

If clients face issues authorizing credit card information on mobile, this might be a browser-related error or due to network conditions. It’s often resolved by switching to a desktop or tablet, using a different browser such as Chrome, and ensuring that the browser is up-to-date.For ongoing issues, checking browser extensions or settings that might interfere with JavaScript loading could also help. If they continue experiencing trouble, feel free to provide their device and browser details so we can investigate further. We’ve got you covered!

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