Skip to main content
All CollectionsFAQs
How can I log a refund and an Agent Service Fee for a cancelled booking in Tern?
How can I log a refund and an Agent Service Fee for a cancelled booking in Tern?
David Shull avatar
Written by David Shull
Updated this week

Log into the Commission Tracking Dashboard, locate the booking, and click on it. Use the '+' button to add additional payments or fees. Adjust the amount, currency, and date as needed. If service fees were not processed through Stripe, add them as an activity item on the trip to track the price. Marking the booking as canceled removes it from sales and commission reports.

Did this answer your question?