Overview
When reconciling commission statements, you may encounter line items from a supplier that don't match any existing bookings in Tern. The Unclaimed Bookings feature allows you to log these unmatched line items and automatically receive suggested matches when agents later submit corresponding bookings.
Adding an Unclaimed Booking
During the reconciliation process, if you cannot find a booking that matches a line item on a supplier statement, you can add an unclaimed booking — a structured record of the unmatched line item. Once added, the unclaimed booking will appear in the Unclaimed Booking tab for future reference and matching.
Reviewing Suggested Matches
Over the following days or weeks, agents may submit bookings that correspond to your unclaimed bookings. When this happens, Tern will automatically suggest potential matches.
How matching works:
Matches are suggested based on the confirmation number. If the confirmation number submitted by an agent is contained within the confirmation number on the unclaimed booking (or vice versa), Tern will flag it as a suggested match. Even if there are extra characters before or after the confirmation, an exact string match within the field will trigger a suggestion.
Suggested matches are indicated by a red blinking dot in the Unclaimed Booking tab.
How to read match details:
Fields that directly match between the unclaimed booking and the agent's submission are highlighted in yellow.
Fields that do not match are highlighted in red, allowing you to quickly identify discrepancies.
Confirming a Match
Once you've reviewed a suggested match and determined it is correct:
Open the suggested match from the Unclaimed Booking tab.
Review the booking details (e.g., supplier name, confirmation number, amount).
Click Confirm to link the agent's booking to the unclaimed booking.
When you confirm a match, the following occurs:
The commission amount is logged as received.
A payout is queued for the agent based on the booking details.
You can adjust the commission type submitted by the agent and the date ready for payout before finalizing.
The payout status updates to Ready or On Hold, based on your payout logic
Viewing Reconciled Unclaimed Bookings
After confirming a match:
The previously unclaimed booking becomes a reconciled booking within the supplier statement.
The booking remains in the Unclaimed Booking tab as a historical record.
You can sort by claim status to view all unclaimed bookings, including those that have been matched.
Declining a Suggested Match
If a suggested match is not correct, you can select Not a Match to dismiss the suggestion. The unclaimed booking will remain active and continue to receive new suggested matches as additional bookings are submitted.
Key Tips
Check suggested matches regularly to keep your reconciliation process current.
Use the yellow and red field highlights to quickly verify whether a suggested match is accurate before confirming.
All matched unclaimed bookings are preserved in the Unclaimed Booking tab for auditing and reference purposes.