After creating a supplier statement, match statement line items to existing bookings to reconcile received commission and create payouts for agents.
Prerequisites
You've created a supplier statement in Tern.
You have your supplier's commission statement document for reference.
Your agents have reported bookings in Tern that correspond to the commission payments in that statement.
(Recommended) You've set up standard agent splits and agency commission types to help streamline the reconciliation process.
Steps
Start by opening the supplier statement from the supplier statements list. Then work through your statement line by line, matching each payment to a booking or logging it as unclaimed.
Search for bookings
Use the filters to search for bookings that match the line items listed on the commission statement you received from your supplier (e.g., by confirmation number, client name, start date, or agent).
In the bookings table, look for the booking that matches the commission payment.
If you find a matching booking, add it:
Click the Add button (plus icon) in the actions column for that booking.
A new commission payment is added to the booking
Review the commission payment details.
If the received amount doesn't match the statement, edit it and adjust the amount.
The agent split will default based on the expected commission type. You should review and adjust as needed. See this article for more details.
(Optional) Adjust the Eligible for payout date.
Once this date has passed this commission will be included in the agent's next payout statement
Note: you can adjust the default payout date in your agency financial settings.
(Optional) Select the Expecting additional payments checkbox
Use this if you know there will be an additional payment coming from the supplier for this booking.
These bookings will be tracked as partially paid so you can ensure that second payment eventually arrives.
The booking moves to the "Reconciled bookings" table at the top of the page.
If you don't find a matching booking, log an unclaimed commission:
Click the Add unclaimed button in the Unclaimed Commission section.
Enter the commission amount from the statement.
Select the travel supplier from the dropdown.
Enter any details you have from the statement, including the agent, client name, booking name, confirmation number, and dates from the statement.
Click Create.
A new unclaimed commission record is now created on the statement.
Continue with the next line item on your statement until all payments are matched or logged as unclaimed.
Next Steps
Finish reconciling this statement
Pay your agents
If needed, add adjustments to agent payouts to handle bonuses, fees, or other scenarios that should impact an agent's next payment from your agency.
Once you're ready to pay your agents, process agent payouts.