After creating a supplier statement, match statement line items to existing bookings to reconcile received commission and create payouts for agents.
Prerequisites
You've created a supplier statement in Tern.
You have your supplier's commission statement document for reference.
Your agents have reported bookings in Tern that correspond to the commission payments in that statement.
(Recommended) You've set up standard agent splits and agency commission types to help streamline the reconciliation process.
Steps
Start by clicking on a supplier statement from the Commission > Statements page to open it. Then work through your statement line by line, matching each payment to a booking or logging it as unclaimed.
When you open a booking, its full record appears in a drawer on the left and the statement line item on the right. Use this side-by-side view to confirm you're matching the right booking before you log the payment.
Search for bookings
Use the filters to search for bookings that match the line items listed on the commission statement you received from your supplier (e.g., by confirmation number, client name, start date, or agent).
In the bookings table, look for the booking that matches the commission payment.
If you find a matching booking, add it:
Click the Add button (plus icon) in the actions column, or click the booking row. This opens the payout drawer alongside the statement line item so you can compare them side by side. Nothing is saved yet. The payment is logged only when you click Confirm payout.
Review and edit the payout details in the drawer.
Check Amount received. If the pre-filled amount doesn't match the supplier's statement, click Edit amount received and adjust it.
The agent split defaults based on the expected commission type. Review and adjust it if needed.
(Optional) Adjust Ready to pay on. Once this date has passed, the commission is included in the agent's next payout statement.
Note: You can change the default payout date in your agency financial settings.
(Optional) Select the Expecting additional payments checkbox if you know another payment is coming from the supplier for this booking. The booking is tracked as partially paid so you can confirm the second payment arrives.
Click Confirm payout. This logs the payment and moves the booking to the "Reconciled bookings" table at the top of the page. If you don't click Confirm payout, no payment is recorded.
If you don't find a matching booking, log an unclaimed commission:
Click the Add unclaimed button in the Unclaimed Commission section.
Enter the commission amount from the statement.
Select the travel supplier from the dropdown.
Enter any details you have from the statement, including the agent, client name, booking name, confirmation number, and dates from the statement.
Click Create.
A new unclaimed commission record is now created on the statement.
Continue with the next line item on your statement until all payments are matched or logged as unclaimed. This way all line items on the statement you received from a supplier are tracked within Tern.
Next Steps
Finish reconciling this statement
Pay your agents
If needed, add adjustments to agent payouts to handle bonuses, fees, or other scenarios that should impact an agent's next payment from your agency.
Once you're ready to pay your agents, process agent payouts.