When you receive a commission statement from a supplier, log the payment details in Tern to track and reconcile commission for your agency. This is the first step in ensuring your agents get paid correctly.
Prerequisites
You have admin access to your agency.
You've received a commission statement from a supplier.
Steps
Navigate to the Commission page from the main navigation.
Click the Add in the upper-right corner to create a new statement.
Enter the statement name
Tip: use a consistent naming convention with the supplier name + date like "DISNEY090725" to keep these organized.
Select the payment type from the dropdown (ACH, Wire, Check, Mobile Payment, Credit Card, Cash, or Other).
Enter the sender name (the supplier who sent the commission).
Enter the total amount and currency received.
Select the date received.
(Optional) Click Add file to attach the commission statement document.
Click Create.
You'll be redirected to the supplier statement detail page where you can match commission payments to bookings.
Common Scenario: One Lump Sum Covering Multiple Bookings
Suppliers sometimes pay commission in a single lump sum that covers more than one booking, and this is common with group trips or multi-activity packages. You don't need to split the payment before logging it. One statement can cover as many bookings as needed.
Here's how to handle it:
Go to Commission and click Add to create a new statement.
Enter the supplier name, payment type, and the full lump sum amount.Match each booking to its portion of the payment.
On the statement, click Add next to each booking and enter the amount that applies to it. Edit the received amount if it differs from what was expected.Log any remainder as unclaimed if needed.
If the lump sum doesn't divide cleanly across your bookings, click Add Unclaimed and enter the details you have. You can match it to a booking later once you have more information.Add additional payments later if the supplier pays in installments.
Use the + button on the statement to log follow-up payments against the same statement.
Note: Each booking needs to be marked as Booked before it will appear in the statement matching flow. If a booking is missing from the list, check that it has been marked as Booked on the Booking & Pricing tab.
Next Steps
Continue to: Match supplier commission payments to bookings