Commission Reconciliation
Learn about reconciling commission and tracking agent payouts
By Molly and 4 others5 authors20 articles
- AI Commission Reconciliation - in betaHow agency admins can use AI Commission Reconciliation to add supplier statements, auto-match line items to bookings, and approve statements for payout.
- Splitting Commission Across AgentsHow to split commission on a single booking across multiple agents in Tern, both as a one-time split during reconciliation and as an ongoing mentor-mentee split.
- Unclaimed Commission - Agent ClaimsHow to let agents view and claim unclaimed bookings in Tern, how agency admins configure which fields agents see, and how admins review, approve, deny, and pay out claims.
- Requiring Documentation for Commission TypesHow to require documentation on a commission type, what agents see when submitting a booking, and how documentation is reviewed during commission reconciliation.
- Why a Booking Isn't Showing in Reports or the Commission DashboardThe two reasons a booking is missing from reports or the Commissions dashboard: the activity isn't marked as Booked, or it's owned by another advisor.
Commission Reconciliation Guide
Full reconciliation guide for agency owners and admins
- Commission reconciliation overview
- Log supplier commission statements
- Match supplier commission payments to bookings
- Tracking down unclaimed commission
- Close supplier statements after reconciliation
- Add adjustments to agent payouts
- Process agent payouts
- Commission Reconciliation: FAQ for Agency OwnersSummarized Q&A from December 18, 2025 Agency Owner Training Series
- Commission Reconciliation for Sub-Agency OwnersHow sub-agency owners can reconcile commissions and run accurate reports in Tern when their host agency is not reconciling commissions directly in Tern.
- Tracking Commission as a Direct Host MemberHow advisors who are direct members of a host agency can log commission payments and run accurate reports in Tern when their host is not reconciling commissions in Tern.
- Tracking Tax on Agent PayoutsHow to separate tax amounts like HST from commission in Tern so agents receive clearly labeled payouts and can accurately track what they need to remit.
Agency Commission Reconciliation Settings
Set default agent splits and commission types to streamline reconciliation
Advanced Commission Reconciliation
Additional resources with tips and tricks for commission reconciliation.