Find bookings with expected commission that hasn't been received yet to follow up with suppliers and ensure you're paid for all bookings. Export the list and break it down by supplier to send targeted follow-up requests.
Prerequisites
You have bookings with expected commission dates set.
You have admin access to your agency.
Steps
Navigate to the Commission page from the main navigation.
Click the Bookings tab.
Use the Status filter to find missing commission:
Select Overdue to see bookings where the expected commission date has passed and no commission has been received.
Select Upcoming to see bookings with expected commission dates in the future.
Select Partial to see bookings where you are still expecting additional payments.
(Optional) Use additional filters to narrow the list:
Filter by supplier to focus on specific suppliers.
Filter by agent to see which advisors have missing commission.
Filter by expected commission date range.
Filter by booking date or client name.
Review the list showing booking details, expected commission amount, expected commission date, and status.
Click Export to download a CSV file with all filtered bookings.
Reaching out to suppliers
While Tern doesn't have a direct way to invoice suppliers for commission, exporting and organizing the list by supplier gives you the information you need to send follow-up requests and track which bookings need attention.
From here, many agencies group these exported bookings by supplier, and reach out with a single consolidated list including details like confirmation numbers, traveler names, and expected commission amounts.
Once payments are confirmed or received, return to Tern to record the commission so those bookings move out of Overdue.
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