Tern now parses incoming emails from your traveler contacts, matches them to the right trip, and helps you parse confirmation details in seconds. No manual sorting. No copying and pasting.
What it does
When a new email arrives from a contact in Tern, the system automatically determines whether it's travel-related and links it to the matching trip. The email then appears on that trip's Emails tab.
If the email is a confirmation linked to a specific booking (a hotel, flight, transfer, or activity), Tern goes one step further. When you open that email, it reads the content and surfaces a suggestion card with the parsed booking details — confirmation number, dates, costs, and more — ready to apply to the trip with one click.
Note: Inbox Intelligence is currently in beta. We'd love your feedback as you use it. You can share it directly with our team here.
How the matching works
When a new email comes in, Tern checks it against your active and upcoming trips using two signals:
Travel dates: if the email mentions dates that fall within a trip's itinerary range, it matches that trip.
Destination mentions: if a city, region, or property name in the email appears in a trip name, it matches that trip.
If exactly one trip matches, the email is linked. If there's no match or more than one possible match, the email is left unlinked. Tern won't guess.
This is a silent match. There's no notification when an email gets linked. You'll see the association when you open the email in Tern. It will show the connected trip automatically.
Once matched you will find the email under the emails tab in the trip.
What's required for matching
Two conditions must be true for an email to be linked:
The sender must be a traveler contact in Tern. Emails from unknown senders are skipped. Supplier and marketing contacts are skipped.
The contact must have an active or upcoming trip. Tern only matches against trips that haven't ended yet.
Some emails are always skipped: bounce notifications, newsletters, marketing emails, and emails sent from Tern system addresses.
If an email isn't linked automatically, you can still associate it with a trip manually from the email view.
A note on future pricing
Inbox Intelligence is available to all advisors in beta starting March 26. As we develop the feature further — including expanded matching and higher-volume usage — some capabilities may become part of Tern Pro. We'll give you plenty of notice before anything changes.