Tern now automatically identifies incoming supplier confirmation emails, matches them to the right trip, and helps you review the booking details in seconds. No manual sorting. No copying and pasting.
What it does
If the email looks like a booking confirmation — it contains a confirmation number, flight details, a property name, or ship and cabin information — Tern goes one step further. When you open that email, it reads the content and surfaces a suggestion card. What happens next depends on whether that booking is already on the trip:
New booking: If the confirmed booking isn't on the itinerary yet, Tern proposes adding it as a new activity — pre-filled with the type, dates, and supplier details from the email. Review the card and click Add to trip to confirm, or dismiss it if it doesn't look right.
Booking update: If the booking is already on the itinerary but the confirmation shows changed details (new dates, a room change, a flight time update), Tern creates a task for you describing what changed, so you can review and update the activity yourself.
Nothing is added to your trip automatically. You're always in control.
Note: Inbox Intelligence is currently in beta. We'd love your feedback as you use it. You can share it directly with our team here.
How the matching works
When a new email comes in, Tern uses AI to evaluate whether it's a supplier confirmation — such as a cruise invoice, flight booking, or hotel reservation. Emails identified as confirmations create an AI chat for you to review.
The AI chat walks you through linking the email to the right trip and reviewing the booking details.
When Tern creates an AI chat from an email, a dot appears on the chat icon in your sidebar. Open it to find the Waiting for input section — this section only appears when there's something ready for your review.
Once matched you will find the email under the emails tab in the trip.
What's required for matching
Two conditions must be true for an email to be linked:
Supplier confirmation emails — such as cruise invoices, flight bookings, and hotel reservations — are processed regardless of whether the sender is a contact in Tern.
The contact must have an active or upcoming trip. Tern only matches against trips that haven't ended yet.
Some emails are always skipped: bounce notifications, newsletters, marketing emails, and emails sent from Tern system addresses.
If an email isn't linked automatically, you can still associate it with a trip manually from the email view.
A note on AI usage
Inbox Intelligence uses AI to detect and parse your emails, which draws from your monthly AI usage. Starting July 1, 2026, when you reach 100% of your monthly limit, AI features pause until your next billing cycle. You can add more usage anytime with Tern Pro. See AI Usage Limits.