Our CoPilots must have a minimum of three years experience in the travel industry.
Who are the CoPilots on Lucia?
CoPilots are experienced freelancers with travel industry expertise — think operations pros, executive assistants, marketing specialists, designers, and more. Many have worked with luxury travel brands, boutique hotels, and fast-paced service teams. They’re based all over the U.S. (and beyond) and bring a wide range of specialties to the table.
How are CoPilots vetted?
Every CoPilot goes through a multi-step vetting process before joining Lucia. We review résumés, portfolios, conduct interviews, check references, and evaluate communication responsiveness. Only the top-tier, professional freelancers make the cut — so you don’t have to dig through a pile of maybes.
What if I'm not satisfied with a CoPilot's work?
Lucia is committed to quality. If you're not satisfied, we encourage open communication between you and the CoPilot to address concerns. If issues persist, our support team is available to mediate and find a suitable resolution.