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Agentic AI Prompt Library

A running list of prompts that work well in Tern's Agentic AI chat. Copy one, swap in your own client or trip, and go. This is a rapidly evolving feature. We add new capabilities regularly, and this list reflects the state of AI chat as of June 2026.

Written by Grace Van Hollebeke

Before you start

  • Open AI chat from the top nav or your dashboard. When you open it from a trip, contact, activity, package, or email, that record is already in context, so you can say "this trip" or "this email" instead of naming it.

  • Pick the Lite model for quick, routine work to save on usage. Use the Premium model for complex, multi-step requests.

  • Nothing saves until you approve it. Every change shows up on a confirmation card first, so you can experiment freely.


New to AI chat? Start here

Four simple wins to get comfortable.

  • Ask about a client. "What are the Smiths' dietary preferences?"

  • Summarize a call. "Give me a quick summary of this call."

  • Create a task. "Create a task to follow up on the Smith deposit by Friday."

  • Draft a follow-up. "Draft a follow-up email based on this conversation."


Power prompts: chain it all together

One message, several steps. These show what the AI can do when you give it context and a sequence to follow.

  • Reconcile a group request and reply to everyone. "I'm copied on this email thread with the hotel. Pull every special request from my group's sub-trip forms, tell me which the hotel approved and which it declined, then draft a reply to each guest on the existing thread."

  • Turn a proposal into a finished trip. "Read this DMC proposal, build the trip, create an activity for each day with times and descriptions in my voice, and pull a photo for each stop."

  • Audit a trip before you send it. "Review the Henderson Italy trip end to end. Check every activity has a confirmation number, flag unassigned rooms and schedule conflicts, then give me a punch list of what I still need to book."

  • Turn supplier promos into outreach. "Go through this week's supplier promos, match each to clients based on their past trips and preferences, and draft a short outreach email to each match in my voice. Don't send anything."

  • Build a pitch from a client's history. "Take this client's welcome survey and last two trips, summarize what they love and what to avoid, then draft three anniversary trip ideas with a one-line pitch for each."


Plan trips and search supplier content

  • Find cruise itineraries. "Find Danube river cruise itineraries for my clients."

  • Search ships with filters. "Search adults-only ships for a 7-night Caribbean sailing in March."

  • Check a package. "Show me what's included in this package and when the deposit is due."

  • Match cruises to a client. "Suggest cruises that fit the Hendersons based on their notes, form responses, and past trips. Just show me options for now." It won't apply anything until you ask.

  • Compare two sailings. "Compare these two sailings and tell me which fits a couple celebrating an anniversary."


Build trips and itineraries

  • Build a trip from a booking confirmation. "Build a trip from this booking confirmation." It reads the attached PDF and pulls in the dates, hotels, confirmation numbers, and stops.

  • Build from an email attachment. "Use the PDF from this email to build the itinerary." You don't need to download the attachment first.

  • Add a hotel stay. "Add a stay at the Hotel Eden to this trip, checking in June 15 for 3 nights."

  • Add a free day. "Add an info activity for a free day in Rome on day 4."

  • Build an itinerary from a proposal. "Build this itinerary from the details in this proposal, one activity per day, and write each description in my voice."

  • Build a full trip from a supplier quote. "From this supplier quote, create the trip, add the travelers, apply the matching cruise template, and add the cabin they proposed."


Add photos and polish

  • Add an itinerary cover photo. "Add a cover photo of the Amalfi Coast to this itinerary." The AI searches Unsplash and proposes the best match.

  • Get a specific shot. "Add a sunset photo of the Santorini caldera to that stop." The more specific you are, the better the match. Ask for "other options" to see more.

  • Add a photo to every cruise port. "Go through each cruise port and suggest a photo for each."


Prep for a client call

  • Get a pre-call brief. "Catch me up on the Hendersons before our call. Pull their past trips, notes, and emails into a short summary."

  • Recall preferences. "What does Sarah love and what should I avoid, based on her profile and past trips?"

  • Read a form response. "What did the Johnson family say in their trip request form?"

  • See what's coming up. "What trips do I have departing in the next two weeks?"


Review a trip before it goes out

  • Run a pre-send review. "Review this trip before I send it and flag anything missing: confirmation numbers, unassigned rooms, or schedule conflicts."

  • Check the documents. "Check the documents attached to this trip for anything that doesn't match the itinerary."


Handle your inbox and client emails

The AI drafts emails and replies for you to review. It can send a new email if you ask, but it only ever drafts replies to existing threads.

  • Triage a thread. "Read this email thread, tell me what needs to happen, and draft the reply in my voice."

  • Draft a payment reminder. "Draft a payment reminder for this package."

  • Draft a confirmation email. "Draft a confirmation email for this booking."

  • Link an email to a trip. "Link this email to the Smiths' Italy trip." This replaces the existing trip links on the thread, so name any others you want to keep.


Reach and win back clients

  • Send a welcome-home note. "Draft a welcome-home email to the Hendersons using the highlights from their trip."

  • Turn a trip into social posts. "Draft three social posts from this client's trip. Leave out the names."

  • Match clients to a supplier promo. "Grab this week's supplier promo and tell me which of my clients fit it, with a reason for each."

  • Re-engage past clients. "Find clients who booked something similar but haven't traveled in over a year, and draft each a re-engagement email in my voice."


Update your records

  • Change a trip status. "Set the status of this trip to Booked."

  • Switch the currency. "Switch this trip's currency to euros."

  • Update a contact field. "Change Sarah's email to her new address."

  • Add a second address. "Add a work address for John Miller, and keep the existing one." Say "keep the existing one" or it may overwrite.

  • Edit an activity. "Update the dinner reservation on day 5 to start at 8pm."

  • Shift itinerary dates. "Move this itinerary to start July 10 and end July 17." Every activity shifts to keep the same relative days.


Capture notes, tasks, and guides

  • Log a note. "Log a note on Sarah from this call summary."

  • Create a task. "Create a task to follow up with the Smiths about insurance, due Friday, high urgency, linked to their trip."

  • Make a packing list. "Make a packing list for this trip based on the destinations, dates, and activities."

  • Create a destination guide. "Create a destination guide for this trip."


Set up your writing style

  • Set your style directly. "Update my writing style to: warm but direct, short paragraphs, no bullet points."

  • Build it from your writing. "Help me draft my writing style based on the last 7 days of emails with clients." Review and approve, and every future draft sounds like you.

  • Save a prompt for later. "Write me a prompt I can reuse for this."


If you liked this article, we recommend joining the Tern User Facebook group to share prompt ideas and learn how other people are using AI in their day-to-day.

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