For TPI advisors. Other questions about TPI's decision or timeline? Contact TPI at [email protected].
What's happening and when
Now: Keep working in TPISuitcase. This is where you'll find accurate reporting, statements, and payment information, and where you submit bookings to get paid.
November 19, 2026: Tern is where you submit bookings for payment from this day forward.
November 19 to November 30: Tern migrates your historical booking data from TPISuitcase into Tern for accurate reporting. Reporting in Tern is not expected to be accurate yet during this period.
December 1, 2026: Tern becomes the source of truth for booking information, payout statements, and reporting. Continue using Tern to submit bookings for payment from here on out.
Will I have to work in two systems at once?
No. You book in TPISuitcase until November 19, then in Tern only. After the cutover, TPISuitcase stays available in read-only mode so you can look things up.
What comes into Tern by December 1?
Your TPISuitcase history: booking and commission history from December 2021 onward.
Statements arrive already reconciled from TPI, replacing any manual reconciliation you're doing now.
TPI's supplier list is already in Tern and is suggested when you make bookings under the TPI accreditation.
Your TPISuitcase contacts (client data) are not moved into Tern. To bring them over, export them from TPISuitcase and import them into Tern yourself. See Using Tern During Early Access.
If you're already active in Tern or have imported historical bookings, expect some cleanup as your data merges with TPI's. See What Happens to Bookings You Already Have in Tern.
What happens to my data?
Until December 1: your historical sales, commission history, and statements stay in TPISuitcase.
From December 1: your TPISuitcase booking and commission history is in Tern, so you won't be starting from scratch. Tern maps as much as it can automatically. Where records can't be matched with confidence, Tern will show them to you for a quick manual review rather than guessing.
Your contacts, booking history, and business records belong to you, not to TPI or Tern. If you ever leave TPI, you keep access to your information in Tern.
I already had a Tern account. What changes?
Once you accept your TPI invitation, your account moves under TPI, and nothing changes right away. It's still worth reviewing TPI's onboarding resources, linked in the banner at the top of Tern, to check your setup:
Agency owners and agencies of one: review the agency owner onboarding steps, including your subagency and commission splits. If you also book travel yourself, review the advisor steps too, since your personal and business settings don't carry over to your advisors the way back-office settings do.
Associates on a team: your account is added under your agency, which is already under TPI. Review the advisor onboarding steps to confirm your setup.
If you had your own Tern subscription, see Pricing, Licenses, and Billing Questions for what happens to it.
Do I have to use Tern as my CRM?
No. The only requirement is using Tern for back-office tasks: submitting sales, tracking commissions, and reconciling statements. The CRM is there if you want it, and you can keep using another CRM alongside Tern. TPI has no plans to integrate Tern with TravelJoy or Travefy.
What about CORE, the TPI Booking Engine, and unclaimed commissions?
CORE is being redesigned as an updated Agent Portal. You'll reach it through its own URL or a quick link inside Tern.
The TPI Booking Engine stays available and syncs to Tern.
Unclaimed commissions: today these are handled through TPISuitcase. How they'll work after December 1 is still being finalized with TPI, and TPI will share details closer to launch.
Where can I learn Tern?
Tern & Learn for short how-to videos
The Tern Help Center, and Fin inside the app
TPI's live webinars (recorded and available on demand)
The Tern Travel Official Users Facebook group
Who to contact
Invites, account access, and general TPI questions: [email protected]
TPI billing, membership, and license fees: [email protected]
Booking and TPISuitcase sync questions: [email protected]
Commission inquiries and statement discrepancies: [email protected]
How to do something in Tern: ask Fin or contact Tern support
Prefer to talk it through? TPI's support team offers 15-minute 1:1 calls. Email [email protected] to request one.