Tern holds seller of travel registrations in California and Washington, and its Florida and Hawaii registrations are in process. Tern's registrations cover Tern's own sales and don't cover your agency.

Tern Software, Inc. holds or has applied for these seller of travel registrations:

Registration as a seller of travel in California does not constitute approval by the State of California.

Tern's registrations cover Tern's own sales. They don't cover your agency, and you can't display Tern's registration numbers as your own. Your agency is responsible for any seller of travel registration it needs.

No, and it doesn’t need to be. TICO registers businesses with a physical presence in Ontario. Tern is a US-based platform with no Ontario operations, and advisors and agencies are our customers, not our employees. TICO has told us registration is neither required nor available for a business set up this way.
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Coverage depends on your E&O policy. Check your policy terms, or ask your insurance provider whether it covers hotels booked through a supplier like Tern.

Tern's hotel booking terms require agencies to maintain professional liability (errors and omissions) insurance in commercially reasonable amounts, and to provide evidence of coverage if Tern asks.

Hotel rates in Tern don't include travel insurance. Coverage depends on your client's travel insurance policy. Check the policy terms, or ask the insurance provider whether it covers a hotel booked through a supplier like Tern.