Your host controls
The host split (some hosts lock it in Tern)
When and how you get paid commission
Membership fees and pricing
Whether your seat is host-paid
Fields required before a booking reaches them
You control
Your agency's details
Your own split, and your agents' splits
Your bookings and which credential you pick
Your Tern settings and preferences
Who to contact
Your host: when you'll be paid, how you're paid, fees, changing your host split, adding a supplier to their list.
Tern support: how Tern works, errors in Tern, getting your setup right.
Common questions
When will I get my commission? Your host decides when and how it pays you. In Tern, received commission shows once the payment is logged.
Does my host pay me through Tern? Ask your host how it pays commission.
Can I change my host split? Only if your host lets you. If the field is locked, contact your host.