Overview
One of the biggest pieces of feedback we've gotten from advisors is that you want the ability to separate out a 'flight leg' as a separate 'itinerary item' on the trip, while not having to create it as a fully separate activity. That way you still edit it as a single activity, but your clients see exactly when each leg is, and you can plan other activities around that.
Setting up separate flight legs
When creating or editing a flight activity, you'll see a new 'Itinerary Display' toggle.
If you'd like to use this feature, change it to 'Separate'. Note that this will be deactivated if your flight is a part of an option block. Once you resolve the option block, you will see the ability to toggle it.
When you go to your trip board, you'll see a separate flight legs.
You can reorder the flights and stack other activities between them, but please note that if a date is set on the flight/itinerary for a "smart flight" (added through our flight database), you won't be able to drag legs across days. This is to prevent messing up the data brought in through our FlightStats integration.
Clicking to edit any leg will open the main flight activity.
How this looks to your clients
Each leg of the flight will display separately on the client itinerary
The title and flight information will also adjust per leg.
As well as the Overview tab
Clicking 'learn more' will open the full event
This will also be reflected in the PDF export and mobile app
When to use "Separate Flight Legs" vs. separate flight blocks
Tern has two different ways to display multiple flights on an itinerary, and choosing the right one depends on how those flights are structured.
Use "Separate Flight Legs" for connecting flights in one booking
The "Display as separate legs" toggle is designed for flights that are part of the same booking. For example, a LAX→CDG→MXP itinerary booked as one ticket with a connection in Paris. Turning this on will show each leg as its own line item in the itinerary. If any leg arrives the next day, Tern will automatically add an overnight arrival block on the arrival date to keep the itinerary accurate for your client.
Use separate flight blocks for flights on different days
If you have multiple flights that are separate bookings or occur on different days: For example, an outbound flight on April 22 and a return flight on April 29. Each one should be entered as its own flight activity. This keeps each flight on the correct day, ensures arrival times are displayed accurately, and avoids unwanted arrival blocks appearing across unrelated flights.
If you see an arrival block with an incorrect time
This is usually a sign that multiple unrelated flights have been entered as a single multi-leg activity. To fix it, delete the combined activity and re-enter each flight individually. Once separated, each flight's arrival time will reflect the correct leg.