If your client can't view their trips, it's likely due to a mismatch in email addresses. Ensure that the email they use to log into their Tern Traveler account matches the one on file. If not, you can update it or have the client update it in their account. Also, check that they have Full Access to their account and did not mistakenly sign up as an agent, as this could cause access issues.
Written by David Shull
Updated over 2 weeks ago