Skip to main content
All CollectionsFAQs
Why was I charged for a Tern subscription through an agency?
Why was I charged for a Tern subscription through an agency?
David Shull avatar
Written by David Shull
Updated this week

You were charged because you have not yet accepted the paid seat invitation sent by your agency owner. You are still on a separate personal Tern subscription. Accept the invite to the paid seat to stop your personal subscription charges and receive a refund if applicable.

Did this answer your question?