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Use occupancy rates to customize room option pricing

Tern now supports Occupancy Rates, giving advisors powerful new flexibility when pricing rooms based on the number of travelers

Jade Pathe avatar
Written by Jade Pathe
Updated this week

Overview

Occupancy Rates let you assign different prices to a room based on the number of travelers staying in it: single, double, triple or quadruple occupancy. When a traveler goes through the sign-up flow, pricing dynamically adjusts depending on how many people are in their party.

This feature is particularly useful for:

  • Group trips with shared rooms or cabins

  • Destination weddings or retreats with variable group sizes

How to Set Up Occupancy Rates

Occupancy-based pricing is configured within a room option in a lodging activity.

  1. Add a lodging activity to your itinerary. (This works on both group and individual trips.)

  2. In the Rooms tab, make sure it’s converted to Room Options.

  3. Click “Add Option” to define a new room type

  4. In the Booking & Pricing tab:

    • Set pricing to Per Room.

    • Enable Occupancy Rates.

    • Enter rates for each occupancy type you want to support.

    • Optionally, assign different currencies per room type.

Once completed, the itinerary and booking page will reflect the correct pricing based on the number of travelers.

Preview

Traveler Experience

During sign-up, travelers only see room options that match their party size and pricing for those rooms based on the number of travelers added.

  1. When selecting rooms travelers will now see the option to select travelers for each room they select

  2. Adjusting travelers will automatically adjust the price of the room based on the occupancy rates setup

  3. If there are no travelers selected then we will show that there are no room options, we will show the same message if there are too many travelers for the room

  4. Each traveler can only be assigned to one room and all travelers need to be assigned to one room

Other Notes

  • Group Trip Sign-Up Limitations: Currently, travelers cannot return to add additional guests after signing up for a group trip. If the rates shown don’t reflect the correct number of travelers, please reach out for assistance.

  • Varying Deposit Rates: If you need to offer different deposit amounts for various room types, you have a couple of flexible options:

    • Add each room with a different deposit rate to a separate lodging activity in an option block.

    • Delay making the itinerary ready for authorization until after the traveler has selected their room type.

  • Child Rates: We’re actively exploring how best to support child-specific pricing. If you have ideas or use cases to share, we’d love your input — please reach out to [email protected].

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