Your reports read directly from Tern, so changes show up within seconds. There's no sync schedule to wait for.
What Updates Within Seconds
Every report on the Reporting tab, in both the "Your" and "Agency" versions:
Sales and bookings
Expected and received commission
Payouts
Clients and trips
Your KPIs and Agency KPIs
Custom reports built in Report Builder
This applies when you mark an activity as Booked, edit a booking, change a booking's owner, or log a commission payment.
The One Exception: Where Are My Clients?
The Where Are My Clients? report refreshes on a schedule. Traveler locations in that report can be up to an hour behind. Every other report updates within seconds.
The "Data updated" Label Is Gone
Reports used to show a "Data updated X ago" label in the top right. That label was removed because reports no longer wait on a sync.
If a Booking Isn't Showing
A booking only appears in your reports when the activity is marked as Booked on the Booking & Pricing tab. Moving a trip into a "Booked" column on the trip board doesn't count. If you're checking a "Your" report, the booking also has to be owned by you. See Why a Booking Isn't Showing in Reports or the Commission Dashboard for how to fix either one.
If an activity is marked as Booked and falls inside your report's date range and filters, it appears in your reports within seconds. If it isn't there after you refresh, contact Support at [email protected].
If the Reporting Page Won't Load
If the Reporting page is blank, freezes, or shows an error like "This page isn't responding" or "Aw, Snap!," that isn't a data delay. Contact Support at [email protected].